Need redundancy to ensure your company’s up-time and/or success? Perhaps you need a cold site or hot to comply with disaster recovery planning or policy. My Webtek offers collocation services that guarantee redundant power, redundant Internet, and a live person available 24x7 to do things like reboot your servers, or to provide any level of IT support from server support to networking, network security and beyond. We’re there when you need us, and we want your equipment to be there for you when you need it. Call and ask about our collocation services today!!!

Note: We also offer managed collocation, which includes dedicated IT support, and/or collocation assistance, for help with setting up your remote branch office, data vaulting implementation, web sites, or anything else you decide to host or house in our secure, redundant environment.

What do you do when you accidentally delete an important document? How can you get back what may have taken you hours, days, or even weeks to create? When you lose vital email, business data, or even school work, and when you don’t have a viable backup to restore that data, you still have options open to you.

Call My Webtek immediately for guidance and support. Here at My Webtek, we have top of the line, leading edge technology, which enables for the restoration of deleted files of any type, the recovery of password-protected files, and even the remediation of business policy violations (Example: finding evidence of sexual harassment, embezzlement, etc.). Trust our experienced forensic technicians to provide your Data Recovery and Computer Forensics needs.

Do you realize an IT need within your business, but perhaps don’t have the skill-set or understanding needed to plan or see through implementation of the solution? Perhaps you’d just like to know for sure the best, most reliable tool for the job, and what it will cost. Trust our experience and know how to design, oversee, or manage your next IT project.

My Webtek staffs experienced consultants in all fields of Information Technology. Let us help you implement your desired IT resources, and see you through to success. Whether it’s a wireless network, wired network, Blackberry server, SAN (Storage Area Network), or Citrix server you’d like implemented, My Webtek will ensure it’s done right, and on time.

We are also a distributor of almost anything you could ever desire to implement for your business. So if you don't particularly need IT services, why not use our vendor discount? We are partnered with all the major players, IBM, Microsoft, Citrix, Cisco, NetGear, SonicWALL, WatchGuard, Barracuda Networks, ArcMail, Acronis, Computer Associates, Grisoft Inc, ALT-N Technologies (makers of MDaemon), HP, Lenovo, Trend Micro, Exinda, Linksys, APC, Fortinet, Symantec, McAfee, Dell, Gateway, D-Link, and others. We also sell all types of software, including POS systems, applications for warehousing environments, and much more. Don't get stuck with only one brand that other IT providers might carry or work with. Pick what you want and what's in your budget.

We even maintain partnerships with major electronics distributors, allowing us insane pricing on the largest LCD and Plasma screen TVs, digital cameras, camcorders, and so much, much more. Names like Canon, Samsung, ONKYO, MAGELLAN, SHARP, Phillips, ViewSonic, Brother, Garmin, Sony, FujiFilm, and more. We also have an E-Commerce site on its way. Look forward to huge savings, at http://www.mytechbuys.com, as we will soon even be making these discounts available to not only businesses, but consumers as well. Finally, we are also an authorized resellers and integrators of PACS solutions, able to serve the needs of orthopedic practices, veterinarian practices, chiropractic practices, podiatrists, hospitals, and radiology clinics. Need a local PACS Archive, or want off site replication configured? Need a DICOM printer or CD/DVD Archiving solution? Call My Webtek today!!!

Do you have a desktop, laptop, or printer in need of repair? Want it fixed right, the first time? Then call My Webtek and let one of our skilled technicians get you back up and running. We staff only certified, seasoned professionals, who specialize in servicing the top, brand name desktops, workstations, laptops, and printers on the market. Don't wait another day. Call My Webtek today!!!

My Webtek is also a distributor of quality desktops, laptops, and printers. So whether your unit(s) is beyond repair, too expensive to repair, or you just want a trade in or upgrade, let us pass our savings on to you. We are an authorized reseller of Toshiba, Dell, Gateway, HP, Lenovo, ThinkPad, and sell Brother, Xerox, Lexmark, Epson, and others.

Need a number you can call when your employees have problems with their computers, programs, or just plain old need instruction regarding the use of a network asset or business tool? Let My Webtek host your help desk. We staff courteous and knowledgeable help desk personnel, who can quickly resolve email issues, diagnose software issues, and train end users on the use of various different office-based software products (For example, programs like Word, Excel, PowerPoint, QuickBooks, etc...)

We even go as far as to give our valued customers access to their own portion of our knowledge base, and create HOWTO articles and videos for end users (the ultimate training aids). We also host Webinars from time to time, on new technologies and specialty skills like web design, and programming. Call today for more details!!!

Do you need a web site for your business, but don’t know what type of server to buy, or perhaps you don't know how to setup a web site, even if you had a server? Perhaps you need temporary storage space, but can’t afford to set up your own FTP server. Would you like to implement off-site backups, but can’t foot the bill for all that software and hardware? Or maybe you want your own Email server, but can’t afford the software and licenses, let alone hiring a Microsoft Exchange Administrator to manage it?

If you find yourself identifying with any of these depictions, or if these circumstances relate to the current state of your business, or match your current needs, then hosting might be what you need. Rather than purchasing a server for up to several thousand dollars, an operating system for up to $500 (or more), a UPS (Uninterruptable Power Supply) for $200 to $300 or more (to prevent system crashes caused by sudden loss of electrical power), and up to $50 or more a month in bandwidth charges, not to mention a backup device and/or software (to save regular copies of your web site’s content and/or other data), why not share space on one of our servers with some of our other customers for a minimal charge? Or, if you absolutely must have your own server, why not rent or lease to own a dedicated server from us, containing your choice of Memory and CPU configuration? You can even choose the operating system you want installed.

Regardless of whether your setup is simple, or whether you need a complex configuration involving database driven web pages, or even whether you’d like to host your own services as an ASP (Application Service Provider), call My Webtek now with the details, and we’ll have you set up in no time. Let us handle the headache of backing up your data, or fixing quirky hardware or software. Besides, you have better things to do with your time, right? Let us handle your redundant Internet and power needs, and manage security for your site or server. Let us provide your gateway or host-based antivirus protection, or your SPAM Filtering needs. We can also handle your Firewall protection and/or Firewall management needs, your VPN management needs, or your PACS routing and archiving needs. Furthermore, we can manage any IDS or IPS needs you have for your site, server, or collocation assets, and much more. Call and ask about our Hosting Services today!!! We can also arrange financing for those who qualify.

My Webtek is not only a Managed Services Provider (MSP), we build other IT Providers into MSPs as well. We are Elite N-Able Technologies Partners, thereby allowing us the ability to sell what we believe to be the number 1 managed services solution in the word, bar-known!!! As authorized resellers, we can sell direct to you, on behalf of N-Able, in a more personalized fashion, and without any middle-man costs (we are paid by N-Able on all sales, just like their own internal sales staff). As integrators, we can also configure the entire solution for you, and/or train your technical staff, executives, and sales staff, on its use, selling points, and much, much more. In fact, we will also host webinars for you and your sales staff, to make you more effective at selling managed services (for resellers), or using managed services (for internal IT departments).

The reactive approach to IT involves waiting until something breaks, and then after identifying that issue (which may take hours or even days to achieve), attempting to repair the issue or company asset that your business may very well rely on to function on a daily basis.

Note: Don’t feel ashamed if you’re company follows this approach. Believe it or not, I’ve even seen this type of approach practiced by IT Solutions Providers, whom you’d figure would realize the importance of being prepared for IT disasters.

The problem with this approach is that depending on what breaks, and how, you may run the risk of going out of business (depending on the extent of income lost, and/or the impact of the issue itself). If this is a chance you cannot, and are not, willing to take, then the obvious solution is to take a different approach. “What alternative is there?,” you ask. The answer, is to take a "Proactive Approach". Such an approach involves constant and repetitive monitoring of company assets, such as desktops, printers, servers, routers, firewalls, load balancers, etc… In addition, it involves trending, to forecast when hardware will no longer meet the demands being placed on it, so that preparations and/or purchases can be made ahead of time, thereby enabling a company to minimize down time (Note: This will also minimize cost, as your company will be less likely to make a “Panic Purchase”, and over pay for replacement software and/or hardware). Finally, it involves identifying issues (or the warning signs of emerging issues) as soon as they rear their ugly heads. After all, the faster you respond to an issue, the less likely that issue is to negatively impact your business.

If up-time is essential to your business, and if this sounds like an approach you’d like to transition to, then My Webtek has the perfect solution for you. It is called Managed Services, and it is something that we offer, and which we will tailor to your specific needs, business and/or industry. Using state-of-the-art technology, our My Metrics offering (a fully-hosted and staffed solution, powered by N-Central) will monitor your company’s real-time system and network performance, vulnerabilities, and security threats. On a monthly basis we will also assess and analyze trends (and deliver our findings in a formal report), showing you things like the average system resource consumption (i.e.; CPU, Memory, Disk space, etc…), account activity, potential security holes and/or security violations (or attempted violations). We will also provide a means for regular software and operating system patching, remote access, and so much more.

Our solution double's as a secure form of remote access, from anywhere in the world that Internet access is available, and triples as an alerting system, so that if something breaks over night, or in the background, you can be alerted to it as fast as possible, thereby giving you the option to act on an IT-related disaster, before it starts affecting your business. We even sell this offering to company's who have their own internal IT departments, as it can be used to supplement over-utilized IT staff, and can help in times when budget restraints won't afford you the opportunity to hire another technician.

Our My Metrics program can automate nearly 100% of all preventative maintenance tasks. Things like disk defrags, checking Event Viewer logs, running Disk Cleanups, performing Temp file removals, Temporary Internet file removals, Cookie removals, checking on backups, checking on antivirus to ensure it's updating and scanning regularly (and that it doesn't find something it can't clean), watching the perimeter of your network (i.e.; whether someone's attacking your router), analyzing the amount of bandwidth sent across switch ports or thru your router, and nearly everything else you can imagine. It quite literally makes maintaining a network as simple as reading emails. The solution does all the work, unless physical remediation is needed. But at that point, all of your network assets (or customer's assets, if you're a reseller) are accessible from one central, secure location. And if that wasn't good enough, remote access includes the ability to remediate more than 85% of all IT-related issues behind the scenes, using a built-in, ingenious collection of troubleshooting tools. This means your employees (or customer's end users, if you're a reseller) can continue working while we/you work on their systems, which puts an end to you paying employee's hourly wages for NO work (or in essence, saves you from losing money for lost productivity)!!! In fact, because our offering logs everything in a readily available and accessible report that can be exported to PDF or CSV format (all of which is accessible securely from the web), and/or reports on all issues via email, you can regularly review the results of diagnostic testing that is performed round-the-clock on your systems (or customer's systems, if you're a reseller) by our My Metrics offering, thereby reducing downtime associated with more than 75% of all issues experienced (i.e.; it almost eliminates the entire diagnostic process used to find out what the cause of an issue is, what the symptoms are, and much more, thereby allowing you to get things back up and running ASAP). For the average customer without an IT department or provider, but rather one who's looking, using this solution will reduce your IT bill, because diagnostics cost money. Hence, if it takes 2-3 minutes to troubleshoot an issue, it's a heck of a lot less expensive than an hour, 2 hours, 6-8 hours, a day, or longer.

Furthermore, the toolsets available for use in the various different types of remote access offered (RDP, VNC, Remote Support Manager, RAdmin, HTTP, HTTPS, Telnet, SSH, and Intel vPro) make you not only capable as a technician, of providing support without traveling (for those of you interested in being resellers), it can also allow you to work in the background while your end users continue working (i.e.; without disrupting them nearly 90% of the time). Plus, an optional Environmental Manager functionality allows an easy interface for creating printer assignments, mapping network drives, mapping shortcuts, creating login scripts, enhancing security and/or locking down peripherals, and much more, enabling one person to literally manage hundreds of devices with very little effort. For the IT manager or concerned business owner, other features like "Monitor Host Screen" can allow you to view an employee's screen secretly, without their knowledge, to determine whether inappropriate use of your systems or data is occurring (this feature has other uses as well, for example, such as for viewing an end user's screen for errors they're calling you about, if your the IT guy, without necessarily having to take control of their systems, mouse and keyboard, and has an option to notify end users of your viewing their screens, in case they are writing a private email, or what have you.). Please note, however, that it is important to inform your employees before hand, when looking to use this particular feature to monitor employee behavior (to protect your rights), that the system they are using is company property, and that they have no expectation of privacy. This should actually be done in writing, put as something they should sign as having read and understood. We also offer policy management services, however, should you want or need any of the following documents to be created for you, or if you perhaps just don't know what to include: Disaster Recovery Policy, Acceptable Use Policy, User Account Policy, Remote Access Policy (if applicable), Password Protection Policy, Internet Use Policy, or LAN Security Policy.

For the Reseller, we have a very unique opportunity available. We can provide you with a fully-hosted managed services solution, which you simply sell, at up to 600% markup. It is an absolute zero dollar investment. You don't have to buy a single thing up front, just sell it like you would any other piece of hardware or software. As you sell it, you take a contract with us for the licenses you will use on behalf of your customers, but you only buy from us, as you sell to your own customers. And, you don't have to do a single second of work. We'll take care of it all for you. The solution includes weekly patch reports and monthly Managed Services Reports/Reviews (which we can rebrand in your name), free accounts for you and your customers, to use for remote access or checking on things. You will also have the option to receive notification emails and alerts, and to be put on notification escalation lists. And we provide the hardware and software, and maintain them as well. It's an all inclusive package, including your data being backed up regularly, and retained for 1 year (with regard to the metrics the monitoring solution collects about your customer's systems), and it also includes the fees we pay to host the entire solution in a redundant data center, while also covering bandwidth fees. It includes free training for your technicians, and free sales training for your sales staff. It also includes sales support, by us, to assist in sales calls, webinars, or what have you. That's right, we'll actually help your sales people sell your product!!! We can provide you with Data Sheets rebranded in your company name and with your company logo, and the solution itself can be rebranded in your company name and with your company logo.

But selling and configuring a managed services platform alone doesn't make us able to build other companies into MSPs. There are a few other components that a Managed Services Provider needs to deliver effective services, on behalf of their client-base. To start with, a ticketing system is also needed. Employee or Technician's time needs to be documented, along with the tasks that they performed, so that proper amounts of time are reflected in billing, and so that proper analysis of an employee or technician's utilization, can be recorded. Without proper documentation of time, a service provider effectively cheats themselves, and loses money on the time they pay their employee for, when technicians are dispatched to a site, or connect in remotely, for technical support. Likewise, without documenting internal IT staff and their utilization, a company is hindered in its ability to accurately assess the burden placed on their present internal IT staff, which thereby makes it impossible to accurately supplement staff with outside, outsourced IT support, or to accurately gauge how many additional IT staff should be hired, to tackle the current load being placed on the company's IT department(s). These functionalities and much more, are all present within the ticketing system that we implement for new MSPs, called AutoTask. As AutoTask Resellers and Integrators, we can not only sell you the ticketing system itself, but we can also configure and/or train you and your staff on its effective use. AutoTask allows for the creation of a variety of different contracts, including Time and Materials, Contract, and Block Hours, and also allows for the creation of web-based quotes, which can be emailed to the customer in the form of a link, when pricing is requested. AutoTask also allows for a dispatch board, for department managers or directors, and allows for web-based access, anywhere that Internet access is available. AutoTask also supports integration with mobile devices like PDAs, which ensures that employee's or IT technician's time can always be documented, while the tech is working, thereby lessening the likeliness that the company will loss billable time, or the likeliness that an internal IT staff's utilization averages will be skewed. But then AutoTask does much more than that. It allows for the integration of Microsoft Exchange Calendar's, so that events noted in AutoTask will match other domain-based calendar's in use by staff or employees. It also allows for the direct export into QuickBooks, so that accounting staff can easily post and print invoices, but in batch processes, which speeds up the invoicing process 10 fold. There are many more functions supported in AutoTask, but far to many to go into detail here.

One final important component for MSPs and company's with internal Help Desk environments, is a standalone remote access platform. For customers not currently covered under a managed services platform (which by itself provides remote access capabilities), a solution is needed to allow remote access to user's systems, so that an internal technician's time can be better utilized (meaning they spend less time traveling from room to room, floor to floor, remote office to remote office, etc...), and so that end users can receive the fastest remediation possible, thereby cutting down on lost productivity, which equate to wages paid by a company, for no work. NTR, a separate product manufactured by N-Able Technologies, provides a vast number of different functionalities, and is far more cost effective than competitor's solutions on the market, including the likes of GoToMyPC, Logmein, GoToAssist, and others. For less than the cost of just two users under GoToAssist, a company can get 5 simultaneous users in NTR, not to mention more features, many of which are revolutionary. Features like "On-Line Status", which shows customers or end users when technicians are available for support. Another feature, allows end users or customers to leave messages within NTR for technical staff or outside technicians, allowing technical staff to know when end users have returned, for instances where remote assistance is needed, and allowing for updates from end users, regarding whether previous fixes or modifications during support remediated end user's issues. Yet another feature, allows for Chat between all users within NTR, thereby allowing technicians or technical staff to coordinate, ask each other questions, or even escalate. Still another feature allows remote access sessions to be handed off from one technician to another, in their entirety, without first having to disconnect and reconnect from the client (a process which could take as long as 30 minutes normally). On the subject of remote access, NTR supports remote connectivity with not only Windows, but also Linux, Mac, and even Windows Mobile devices, allowing you to check configurations or reconfigure mail settings, for example, on mobile user's phones. NTR can also be used as a webinar or training tool, and supports VOIP for both presenter and audience. There are many other aspects to NTR which make it appealing, including its ability to establish remote access in 30 seconds or less, making it perhaps the fastest solution we've ever seen, its ability to establish remote access in many different forms, including via an email link, an agent, via a hyperlink on a web site, and others, but when you roll all of these features into one single solution, you have perhaps the best standalone remote access platform ever made, which can be rebranded with your own company name and logo, and which is ideal for completing the Managed Services package.

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Word of mouth is great for growing a business, but unfortunately not for running one. Just as you should have an employee sign things like non-compete agreements and non-disclosure agreements, you should also have them read and understand network policies. After all, someone who claims to have told an employee about their company’s lack of tolerance for sexual harassment, will have a hard time proving that (without a signed document), should they ever get sued by a disgruntled employee.

But so much more is needed in addition, in order to promote network security and network up-time. Your employees need professional direction regarding how to keep passwords from being cracked, basic steps to prevent from getting viruses, proper protocol for handing out passwords or access to network assets, how to maintain there personal equipment (your company assets, so that they don't infect or crash your business’ network), etc.... Trust My Webtek to educate your business in policy management, and to help you develop the kind of policies for your company, which are recommended by Fortune 500 and 1000 companies throughout the country and even world. For Disaster Recovery Policy, Acceptable Use Policy, User Account Policy, Remote Access Policy, Password Protection Policy, Internet Use Policy, and LAN Security Policy needs, call My Webtek today!!!

Are you afraid your network’s not secure, but don’t know how to be sure either way? Do you have sensitive information that you need protected from prying eyes? Perhaps you’re a medical practice that has HIPAA requirements to worry about but aren’t sure how you measure up. Or perhaps you maintain sensitive personal information about consumers and are subject to audits.

Call My Webtek today for a professional network assessment. We’ll tell you what holes exist in your software, operating systems, network devices, and even office building security. We’ll cover environmental standards, backups, disaster recovery, preventative maintenance, email, and SPAM, and we’ll show you how to improve you’re networks performance, while preventing network down-time. Call for an assessment today!!!

Do you need help designing or troubleshooting a network? Are you having problems with a switch, router, firewall, or load balancer, but just can put your finger on what the issue is? Perhaps you’re unsure how to implement a DMZ (Demilitarized Zone), or implement redundant cabling, switching, routing or firewalling? Or maybe you need help with a VPN, T1, MPLS, or frame relay access.

My Webtek has trained and experienced network engineers capable of getting your network back up running, and/or running right. We are experienced at implementing even the most complex of network designs, and can give you the direction you need to ensure that your network grows with your company. We want to ensure that you only pay once for network hardware, and that it will serve your business needs at 10 employees, just as well as it will at 100 or more employees. Feel confident in the network support you receive, and the network solutions you buy for your company. Call My Webtek today!!!

Here at My Webtek we provide a full range of PACS solutions and services, from today’s leadings vendors. Whether you need a DICOM Router, Diagnostic Viewing software, a QC Station, HIS/RIS system, CD/DVD Archive Solution, Medical Grade monitors, Scanners, and/or Digitizers, My Webtek has just what you need, and at prices well under the competition.

We also offer a separate division of Managed Services designed specifically for the Medical Industry, and aimed at promoting up-time for PACS implementations, Hospital networks, imaging centers, veterinarian practices, chiropractic practices, podiatry practices, orthopedic practices, and private Radiology Clinic networks. We realize that even a brief moment of down-time can result in substantial financial losses, and it is our desire to provide you with the ability to identify issues immediately as they occur, and even before they occur in most cases, to prevent such issues from negatively impacting your business and/or causing down-time, and to allow you to implement changes and/or to take necessary precautions ahead of time.

At My Webtek we offer Remote Support Services in order to save you money. The fact of the matter is that over 95% of all IT issues can be resolved remotely. In fact, the only time a technician needs to come out to your location, is when hardware is physically broken or damaged. While this remains an indisputable fact, many IT Support providers are still dispatching technicians 80-100% of the time in order to resolve IT issues.

This translates directly onto you (the customer) in the form of higher IT costs. Rest assured that factored into these IT firm’s rates, are mileage and/or fuel fees, not to mention fees to cover their tech’s travel time. For example: One notable IT firm in Phoenix, AZ, charges a $50 minimum just to get a technician out to their customer’s site (it costs even more if you are out of their local region), plus a mileage fee, and then charges as much as $99-$165/hr for support.

Note: Not only does on-site support cost you the customer more, but it also costs the company providing the support as well. While technicians are busy traveling to and from locations, they spend less time resolving actual IT issues. This translates into longer wait times for their customers, as IT firms have fewer resources to handle their workloads.

Odds are that you’ve never really had any type of Risk Assessment performed for your business before, regardless of how important it can be to your company’s success, and perhaps its future as well. And one of the reasons you’ve never really paid attention to Risk Management (the process implemented following a risk assessment), is that you’ve either a) never had an IT Company recommend it to you, or b) because the IT company or personnel tasked with providing your business' IT support in the past, didn't know how to conduct a proper Risk Assessment.

“So why is Risk Assessment important?” you ask. Let’s say you’re dealing with a limited budget, but you have some IT needs that must be addressed. How do you go about deciding how much money to dedicate to a variety of different issues? The answer is, based on what your company can’t afford to do without. Thus, if you have five servers that are old, out of warranty, and/or which are no longer supported by their vendor, and most importantly, that are in need of replacing, but; one of the servers hosts your business' accounting and payroll software, and let’s say you only have enough money to buy one server a month, the server with the payroll and accounting software should get replaced first. After all, it would be a little hard to conduct business without being able to cut checks, bill customers, and track purchases.

Sounds like common sense right? The fact of the matter, however, is that there are IT companies out there making suggestions for companies like yours, when they’ve never determined what really needs fixing, adjustment, or replacing on their customer's networks, in a formal, proven fashion. Let My Webtek guide you through assessing your IT environment the proper way, using proven methods used by Fortune 500 and Fortune 1000 companies alike. From that point on, regardless of who you decide to have manage your IT needs, you and they alike will have a clear understanding of how your environment works, and you and they alike will also have the proper tools to properly manage your environment. Call us today!!!

Do you have a server in need of repair, but don’t want to trust just anybody with fixing it? Perhaps you make use of a specialized software program, or custom-written application, and you don’t want to risk it accidentally becoming unavailable to your employees or customers. Or maybe your systems need an upgrade, but you’re not sure what to buy, or what brand. Call My Webtek today and our expert technicians will quickly assess your needs, and get you back on your feet, or headed in the right direction. We provide quality server support, at competitive prices. Call today!!!

Need a web site for your new company? Or perhaps you’re looking to spruce up your current site, which you’ve had for a few years, but which doesn’t offer the functionality or appearance you desire. Or maybe you need something more complex, like a database-driven web site, to host ASP-based (Application Service Provider) services. Whatever your needs, My Webtek has senior-level, quality, and detail-oriented web designers on staff, waiting to assist you. Whether you want something simple, a site that has Flash or Video effects, or a site that’s fed by SQL, MSDE or MySQL, our professional staff can deliver. Call Today!!!